After education, our most important responsibility is our authentication service. We can help you before you buy, by checking out eBay auctions or websites claiming to sell authentic items. Did you receive an item and you're unsure of it's authenticity? We can help!




Live Support by OCC

Please send correspondence and/or photos to:

esupport @ mypoupette .com (remove spaces)

Please send multiple emails or use an online photo-sharing service if the attachments exceed 5MB.


My Poupette is generally available to answer inquiries between the hours of 10 am - 5 pm PST, Monday through Friday, excluding weekends and holidays. However, you could still hear from us off-hours.

You may send your inquiry at any time. Replies will usually be sent within 24 hours according the above schedule.

Any changes to these hours will be posted here.