| What
is the POP Patrol? |
The
POP Patrol is an acronym for "Pals of Poupette," volunteers
who scour internet auction and sales sites to root out counterfeits
and alert others of the problem. |
Why
do you do this? |
Very
simply, nobody else is proactively looking out for the consumer
on Internet auctions. We do not want to see people get ripped
off! We want to protect the consumer against unknowingly buying
or selling counterfeit goods or paying for something they will
not receive ...authentic merchandise. |
| Is
this also to help the designer companies? |
No. It
is to help the consumer. |
| Are
you licensed to do this? |
No. Our
efforts are strictly volunteered. Trademark owners are not involved
in our mission, unless we report certain information to them. |
| How
do I know that what you are saying is correct, if you tell me
an item is not authentic? |
You will
know by comparing your photos to authentic items. Check the designer's
web site or
our photo gallery. We
will be happy to point you in the right direction. Alternatively,
you may take the item to the retailer
to have the item authenticated (usually for free). You must consider
the source of your item. Do you know its origins? |
I
purchased my item from a reputable seller/dealer. How do you
know it is fake? |
We are
experienced in looking for telltale signs that point to problems.
However, we are not perfect and your item may very well be authentic.
We will ask specific questions to help you determine authenticity
or advise that you check any of the other resources mentioned in
the previous answer. |
Who
are your patrol members? |
They
are listed on the M.A.D. page. |
| Who
authorizes your patrol members to do what they do? |
My Poupette
authorizes all of the POP members to perform this service. |
| What
if I disagree with your findings? |
Let us
know by writing to: support@mypoupette.com and
state your reasons. |
| You
are interfering in my business. Why can't you let people run
their business and leave us alone? |
We are
consumer advocates. Our first
mission is to protect the consumer from being taken advantage of.
We would do the same for you, if the situation were reversed. We
have helped steer many people away from counterfeit
items. |
Do you perform
this service for companies other than Louis Vuitton? |
We started My Poupette with
our expertise in Louis Vuitton, however, we have now grown to include
other major designers. We can usually identify fakes, but not always. |
| Do
you close down auctions? |
We
report suspicious findings to the appropriate parties.
You can help by reporting
what appears to be a trademark infringement or counterfeit
item to eBay using this
form or to other sites, through the links they provide
for this purpose. |
| What
if I have already sold the item? |
You would
be honor-bound to notify the purchaser that the item
is not authentic and refund the seller including shipping charges.
The sale of counterfeit trademarked goods is illegal. |
| What
if I have already paid for the item? |
Carefully
read the information on the Fraud
Support page, and contact My Poupette if you need assistance. |
| Is
this service only for eBay? |
No, it
is as far reaching as we have time and resources to handle. |
| How
can I join your Patrol? I have a lot of experience with Louis
Vuitton! |
Check here for
more information. |
