Poupette stands for fairness and we will do what we can to
help those wronged on eBay. Did you receive negative feedback
because you refused to pay for a counterfeit item or for some
other unfair reason? If so, Poupette may be able to help!
cannot remove the negative feedback that was left for you,
but if you qualify to have your eBay user name listed here,
we will request that the negative feedback posted against you
be disregarded by the reader of your Feedback record, because Poupette is
on your side!
who read your negative feedback should be directed to this
page, to see that the negative feedback was deemed unfair and
that the comment(s) should not be held against you.
sees eBay auction #0000 with an irresistible Buy It Now price.
Before checking in with Poupette's site, she goes ahead and
bids, closing the auction. Later, realizing she should have
known better than to bid out of excitement, she writes to Poupette's
LV Discussion Board.
Board, I am afraid I may have made a mistake. I saw item #0000
on auction and I bid on it with BIN. Now I am not sure if this
bag is authentic. I did not see the word authentic in the auction
and I just noticed that the seller has negative feedback for
selling fakes. Do I have to pay? Please help!"
is directed to complete the form on this page. The auction
is reviewed by Poupette's Investigation Team and sure enough,
the item is deemed counterfeit. Becky is advised to write to
the seller to advise that she believes this item to be counterfeit
and therefore, does not intend to pay for it. She further states
that she would like to cancel her bid for this reason. The
seller refuses, stating that a bid is a contract, etc. The
seller files for final value fees and leaves negative feedback
against Becky as a "non-paying bidder."
the Feedback Rescue System Works
the Application to Rescue Feedback is received, Poupette's
Investigation Team will review the transaction and request
any additional information from the Bidder. If appropriate,
the seller will be contacted to ask if he is willing to delete
the negative feedback based on the circumstances described.
If so, the problem is solved. If not, but Poupette believes
the bidder was right, the Bidder's name and feedback, along
with the auction number will be posted.
may then respond to feedback that the seller has left. Poupette
will have provided the appropriate response for Bidder's use,
so that interested parties are directed here.
information to Poupette via the form below, and then wait for
a response. DO NOT RESPOND to seller's feedback until you hear
back from Poupette.
posted on this page represent parties whom Poupette deems victims
of unwarranted and unfair feedback transaction and have Poupette's
full support for dismissing the negative comment(s).
here to request a Feedback Rescue